Politique de remboursement

Refund and Return Policy

We design and select all our products with the utmost care and precision. If your purchase does not completely meet your expectations, you can return it within 14 days of receipt.

Returns must be shipped within this 14-day period.

Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

Unworn & Unused: The item must be in the exact same condition as when you received it.
Original Packaging: The item must include all original tags, seals, and the original packaging.
Proof of Purchase: You must be able to provide the receipt or proof of purchase.

Important Hygiene and Health Notice: Products whose packaging or safety seal has been broken after delivery fall under the legal exception for health protection and hygiene. Opened or used items cannot be returned or refunded under any circumstances for hygiene reasons.

Exceptions & Non-Returnable Items

The following items cannot be returned:

Opened or used products (where the hygiene seal has been broken)
Gift cards
Sale or Final Sale items
Returns registered or shipped after the 14-day period has expired

How to Register a Return

To ensure your return is processed correctly and quickly, every return must be registered in advance:

Contact our customer service team at info@podiapatch.com, stating your order number and the reason for return.
Upon approval, you will receive exact return instructions from us.
Pack the item carefully in its original packaging.

Return shipping costs are entirely the responsibility of the customer. We strongly recommend using a shipping method with Track & Trace and keeping your proof of postage until the return has been processed. Return shipping fees are non-refundable.

Exchanges

The fastest way to receive the desired item is to return the current item according to the conditions above. Once the return is approved, you can place a new order in our webshop.

Refunds

Once we have received and inspected your return based on our hygiene and quality conditions, we will notify you of the approval or rejection of your refund.

Upon approval, the refund will be processed automatically to your original payment method within 10 business days. Please note that depending on your bank or credit card company, it may take a few additional days before the amount is visible in your account.

If more than 15 business days have passed since your return was approved and you have not yet received anything, please contact us at info@podiapatch.com.

Damaged or Incorrect Deliveries

Please inspect your order immediately upon receipt. Is the item damaged, defective, or did you receive the wrong item? Contact us within 48 hours of delivery at info@podiapatch.com with clear photos of the issue so we can resolve it for you right away.

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