Privacy policy

Here is the complete English translation of your Privacy Policy:

PRIVACY POLICY – PODIAPATCH

Last updated: 27/07/2026

This privacy policy describes how PodiaPatch (hereinafter "we", "us", or "our") collects, uses, and shares your personal data when you visit our website, use our services, make a purchase on www.podiapatch.com, or otherwise communicate with us. Our online store is powered by the Shopify platform.

We respect your privacy and process your personal data in strict compliance with the General Data Protection Regulation (GDPR) and applicable European and local privacy legislation.

1. PERSONAL DATA WE COLLECT

Depending on your interaction with our website, we collect the following categories of personal data:

  • Contact and Identification Data: Name, billing address, shipping address, email address, and phone number.

  • Financial Data: Payment details, transaction details, chosen payment method, and payment confirmations (we do not store full credit card details ourselves; this is handled via our secure payment providers).

  • Account Data: If you create an account: username, password, and personal settings.

  • Transaction and Order Information: Information about the products you view, place in your cart, add to your wishlist, or actually purchase, return, or cancel.

  • Communication Data: Information you share with us when you contact our customer service team via info@podiapatch.com.

  • Technical and Usage Data: IP address, device data, browser type, network connection, and information about how and when you navigate through our website via cookies and similar technologies.

2. LEGAL BASES FOR PROCESSING

In accordance with the GDPR, we process your data strictly based on the following legal grounds:

  • Performance of a Contract: To process your order, arrange payment, organize the shipment of your products, and handle any returns.

  • Legitimate Interest: To secure our website, prevent and detect fraud, and improve our services.

  • Consent: For placing marketing cookies and sending newsletters or commercial offers via email (you can withdraw this consent at any time).

  • Legal Obligation: To comply with tax, accounting, and other statutory obligations.

3. HOW WE SHARE YOUR DATA

We do not sell your personal data. We only share your data with third parties when necessary for our business operations:

  • Shopify: Our e-commerce platform that provides the technical infrastructure for our store.

  • Service Providers: External partners such as payment processors (e.g., Stripe, Klarna, Mollie), logistics partners and postal carriers that handle delivery, and IT or analytics providers.

  • Marketing Partners: For displaying relevant advertisements, provided you have given your consent via the cookie banner.

  • Legal Authorities: If we are legally required to do so to comply with a court order or governmental request.

4. INTERNATIONAL DATA TRANSFERS

Because our website is hosted by Shopify, your personal data may be transferred to and stored in countries outside the European Economic Area (EEA), such as Canada or the United States. When data is transferred outside the EEA, we and Shopify ensure that appropriate safeguards are implemented, such as the European Commission's Standard Contractual Clauses (SCCs), to protect your data.

5. SECURITY AND RETENTION PERIOD

We take appropriate technical and organizational measures to protect your personal data against loss, theft, or unauthorized access.

We do not retain your data longer than is necessary for the purposes for which it was collected, or to comply with legal retention requirements (such as statutory tax obligations requiring transaction data to be kept for 7 to 10 years).

6. YOUR PRIVACY RIGHTS (GDPR)

As a resident of the European Union, you have the following rights under the GDPR regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You have the right to have incorrect or incomplete data corrected.

  • Right to Erasure (Right to be Forgotten): You can request the deletion of your data, unless we have a legal obligation to retain it.

  • Right to Restriction of Processing: You can request to temporarily pause the use of your data.

  • Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.

  • Right to Object: You can object to the processing of your data based on our legitimate interest or for direct marketing purposes.

To exercise any of these rights, please contact us at info@podiapatch.com. We will respond to your request within the statutory timeframe of 30 days.

7. COMPLAINTS

If you believe that we are not processing your personal data correctly, we ask that you first contact us at info@podiapatch.com. You also have the right to lodge a complaint with a supervisory data protection authority (such as the Belgian Data Protection Authority - GBA):

Gegevensbeschermingsautoriteit (GBA)

Drukpersstraat 35, 1000 Brussels, Belgium

www.gegevensbeschermingsautoriteit.be

8. COMPANY AND CONTACT DETAILS

For questions about this privacy policy or to exercise your rights, please contact us:

  • Company Name: Apex Blueprint Ltd

  • Registration Number: 17360438

  • Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

  • Customer Service / Contact: info@podiapatch.com